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Latin America

1. YOUR HOLIDAY RESERVATION On receipt of your deposit, subject to availability and at our discretion, Contiki will reserve your place on your selected holiday. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to either you or your travel agent. 2. PRICE GUARANTEE Prices in this brochure are based on costs and exchange rates as at 29th March, 2016. Should these costs change, it may be necessary to make a surcharge on the price of your holiday. If a booking is made and confirmed at a price which is erroneous we may correct our error by notifying you. Unless we agree to honour the erroneous price, you will have the right to cancel within 7 days of notification without penalty. Should the total trip price increase by more than 10% you will have the right to cancel within 7 days of notification without penalty. No surcharge in respect of cost or currency fluctuations will be made once payment of the deposit for your land trip has been received. This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced. 3. IF WE CANCEL OR CHANGE YOUR HOLIDAY 3.1 Contiki reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control. For a coach holiday to operate successfully a minimum number of clients is required. Should the numbers on your holiday fail to reach this minimum Contiki reserves the right to cancel your holiday giving a minimum of 6 weeks notice. 3.2 Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable or better alternative. 3.3 If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Contiki holiday without payment of any transfer fee. 3.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Contiki’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking. 3.5 Contiki is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any trip departure. 4. HOLIDAY DETAILS AND CONDITIONS 4.1 Throughout this brochure reference is made to the standard of accommodation, meal plans, transportation and included extras that make up your Contiki Holiday. 4.2 At the time this brochure went to press (June, 2016) all Contiki’s holidays and included extras as described on the trip pages throughout this brochure were available. 4.3 With respect to our touring program Contiki will do our best, at our discretion, to select accommodation, sightseeing trips and transportation to give you good value for money. 4.4 When winter brochures are released, these prices supersede any winter trip prices in the summer brochure 4.5 Contiki constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Contiki is not responsible for any other travel arrangements affected due to our cancellations. 5. LIABILITY 5.1 Your travel agent shall, on the receipt of any monies, hold such monies for you until the booking is confirmed at which time those monies shall be remitted promptly by your travel agent to us. All such monies received by us will be deposited as required by law. 5.2 We will be entitled to keep for each account any interest earned on such monies. 5.3 All monies paid by you to us through your travel agent or otherwise, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fit, in respect of the services to be provided and/or fees payable under your selected holiday. The payment of a deposit or any other monies in respect of your holiday shall be deemed to be an authorisation to disburse thereof as aforesaid. YOUR RESPONSIBILITIES 1. BOOKING YOUR HOLIDAY 1.1 In order to reserve your holiday, a deposit of US$200, per person per trip, or the full amount payable if booking is made within 45 days of departure from your home country, must be submitted to Contiki by you in respect of that holiday. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first instalment of the holiday price by Contiki only once the booking has been confirmed in writing by Contiki or your travel agent. 1.2 Deposit and final payment will be converted to the local currency at point of booking. Conversion is based on the prevailing exchange rate at time of full/balance payment. Please check with your Travel Agent at time of payment. 1.3 Your land reservation will be confirmed on receipt of a non refundable deposit of US$200 per person per trip, which must be within 7 days of booking or the reservation will automatically be cancelled. 1.4 Any special meal requirements will be made on a request basis only. Contiki cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled. 2. PAYING THE BALANCE 2.1 The balance of the holiday price must be paid no later than 45 days before the scheduled holiday departure date from your home country which shall be by the due date stated on the confirmation issued to you by Contiki. 2.2 If payment isn’t made by the due date, Contiki may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by Contiki. 2.3 Tickets and other documents won’t be forwarded until full payment has been received by us. 2.4 In the case of Late Bookings made within 45 days of your departure from your home country, the full cost of the holiday will be payable immediately on booking and we reserve the right to provide all travel documents at the holiday departure point. 2.5 Contiki reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods. 3. IF YOU CANCEL 3.1 FlexDeposit : We know that travel plans can change. If you need to cancel for any reason, your deposit will remain secure until you’re ready to use it. Or if you can’t go, your deposit value is also transferable, so you can gift your deposit at no extra cost. The value of the original deposit can be used as credit towards booking a new trip. The original deposit refers to the trip deposit only and excludes any additional deposits such as Inca Trail, or flights. Any discounts already refunded are not applicable. The FlexDeposit will be applied as a discount on the final payment of your new trip. The amount allowed to be redeemed is equal to the original deposit amount paid. In the case of multiple deposits due to back to back trips, only one deposit amount can be credited per trip, they cannot be combined. However multiple trips can be booked using multiple FlexDeposits. Valid on all Contiki trips 7 days or longer. Credit is valid until the client turns 36. i.e fitting within Contiki’s age limit as per Contiki’s booking conditions. After turning 36 years of age, the FlexDeposit can be used with one of our sister brands, get inspired here www.ttc.com/brands/. Credit can also be gifted to family or friends. To gift to family or friend the customer must email confirmation to Contiki stating the nominated name. Gifting only valid within 5 calendar years of the original booking. (eg cancelled in 2014, valid on trips up to end of 2019). FlexDeposit is not valid on existing bookings. FlexDeposit has no cash value and is non-refundable. 3.2 Your deposit is non-refundable upon cancellation by you. 3.3 Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the holiday price and is calculated as follows: PERIOD OF NOTICE CANCELLATION FEE More than 45 days notice:………………………………Deposit is forfeited 45-22 days………………………………………………………..25% of trip fare 21-8 days:…………………………………………………………50% of trip fare 7-1 days:…………………………………………………………..75% of trip fare Day of departure: ……………………………………………..100% of trip fare NB: Please note, Contiki’s cancellation policy is different in Latin America due to internal flight ticketing timeframes & ground transportation confirmations. These must be booked well in advance in order to secure high quality services that adhere to our strict safety standards. Where the percentage cancellation fee is less than the trip deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company. Extra night accomodations that are cancelled within 14 days of booked date will incur a 100% cancellation fee, outside 14 days the following fees will be charged: 45-22 days………………………………………………………………………..25% 21-15 days………………………………………………………………………..30% All cancellation policies valid as at 3rd June, 2016 and are subject to change. Final policy will be confirmed at time of booking. 3.4 In the event that you should not be granted a visa, we have devised this unique scheme to protect you against the necessary cancellation fees detailed above. For trips costing up to US$1,000 – waiver fee US$79 per person. For trips costing over US$1,000 – waiver fee US$89 per person. Waiver fees are payable at the time of booking and are non-refundable. They do not apply to cancellations due to changes of mind or for medical reasons. To protect yourself against these and other eventualities, you should ask your Travel Agent about a suitable insurance policy. N.B. This scheme is applicable only in the event that you provide documentary proof of having a visa application refused. To be eligible for the purchase of the visa waiver insurance, clients are encouraged to do so as early as possible when they make their trip booking. If we do not hear from you or your travel agent 30 days before the trip, we will assume that your visa application has not been approved and we will have to cancel your reservation. However, you can always re-book your trip (subject to availability) should your visa approval come inside 30 days. Bookings made within 30 days without the necessary visa approvals are not eligible for this visa waiver insurance and will be subject to the standard cancellation terms and conditions. 3.5 Any cancellation of additional services booked prior to & after your trip booking, such as pre & post accommodation & transfers, that are cancelled within 14 days of the trip departure incur a 100% cancellation fee. 3.6 These cancellation fees are in addition to any cancellation fees that may be levied by your travel agent. All Cancellation policies valid as at 3rd June, 2016 and are subject to change. Final policy will be confirmed at time of booking. 3.7 If flight changes are requested after the deposit has been received, or if flights are cancelled after tickets are issued, revision fees, change fees or Airline cancellation fees will be applicable and may be in addition to the above cancellation charges. 4. IF YOU CHANGE YOUR BOOKING 4.1 If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability. 4.2 If the change is requested 45 days before the original trip departure no fee will be charged. 4.3 A change of booking within 45 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply (as detailed in section 3). However trip deposits can be used as credit to a new trip, see FlexDeposit. 4.4 The new departure price would not be eligible for early payment discounts (EPD) if within 45 days before departure 4.5 A name change to a different person will be treated as a cancellation. 4.6 A fee will be charged for any alteration to airline arrangements made by Contiki as per clause 3 5. HOLIDAY DETAILS AND CONDITIONS 5.1 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary from place to place. Meals may vary in style 5.2 Clients must be aged between 18 – 35 inclusive but Contiki may, in its absolute discretion, and, in exceptional circumstances, give confirmation of acceptance of a person outside this age limit. 5.3 Contiki must be advised of any medical conditions or physical disability requiring special attention before you book your holiday. If you do not advise us at this stage, we may refuse to accept your booking. We may also refuse you if we feel that the holiday chosen is not suitable without a suitably qualified companion. Contiki will try to help you with your requirements but cannot guarantee to do so, either on our own or our suppliers’ (such as hotels, restaurants and excursions) behalf. Many of our holidays involve getting on and off coaches, walking tours and other physical activities. Some holidays may not be suitable for you if you rely on a wheelchair or have certain other disabilities. Should your disability require you to have special assistance, it is a condition of Contiki accepting your booking that you provide evidence satisfactory to us that an able-bodied person will accompany you and is able to provide any special needs or services that you may require. Contiki will not be responsible for the failure of this person to provide these services. 5.4 You are responsible for all travel arrangements and costs to/ from the point of commencement/conclusion of the holiday. 5.5 There may be times when the Contiki Representative has to make a decision in your best interests or the best interests of their group. You agree to comply with the authority and decisions of the appointed Contiki Representative and the laws of the country in which you are travelling. If you do not so comply or if, in the Contiki Representative’s opinion, you are not compatible with the general enjoyment and well being of other members on the holiday or smooth operation of the holiday itself, we reserve the right to refuse to let you continue with the holiday. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travellers and any Contiki Representative has the right to travel/work in a safe environment. Any threats to their safety, well being or inappropriate behaviour by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your holiday. In either event, you will be responsible for your own repatriation and related costs and have no claims against us. 5.5.1 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a Contiki Trip Manager as soon as it is discovered. 5.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or co-operating organisations shall be liable for any illness, injury or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident. 5.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected holiday before your departure as well as any necessary vaccinations and to comply with all applicable laws. Contiki is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on trip (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense. 5.8 You agree that our Contiki Trip Managers or Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films. 5.9 Should you have a complaint in respect of the holiday, you should inform the Contiki Trip Manager or Contiki Representative during the course of the holiday and if the matter cannot be resolved after the Representative’s best endeavours to do so during the holiday, your complaint should be made in writing to Contiki as soon as is reasonably possible after the holiday but within 28 days thereof so that your complaint can be investigated. Any claims made after the 28 day period will not be considered by Contiki. If you choose to write to Contiki via the Internet, please provide your home address so that we are able to reply to you in writing. 5.10.1 The contract and all matters arising in respect hereof shall be subject to English Law, unless we agree otherwise in writing. 5.10.2 If any provision of this contract is held invalid or unenforcable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforcability of the other provisions shall not be affected. 5.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs. 6. COMPULSORY INSURANCE Travel insurance is compulsory on our trips, and we have some of the best deals on rates. Visit contiki.com/insurance. It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Contiki holiday. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the holiday. 7. illness or absenteeism In the event of your withdrawal from a holiday after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip. 8. what ’s not included in the holiday price Airfares to and from your holiday destination, airport taxes, passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Trip Managers, representatives, drivers and local guides, items of a personal nature, excess baggage, ME Time options. 9. WEATHER CONDITIONS Under no circumstances can we be held responsible for snow or weather conditions, nor can any holiday be cancelled or amended by you at any time on the basis of snow or weather conditions. GENERAL 1. CONTRACTING PARTIES 1.1 The Booking Conditions detailed herein contain the entire contract between you and Contiki. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer or director of Contiki. 1.2 Your contract is with us as the trip operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you. 1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international conventions, national and international law, which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol & Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road & the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, ianjury, loss, damage & delay to passengers & luggage. Enrolment in & payment for a trip shall constitute agreement & acceptance by the passenger of the terms & conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company. 1.4 Contiki is not a carrier or hotelier nor does it own aircraft, hotels or coaches. Contiki contracts with many different suppliers throughout the world to ensure that all the components of your holiday are taken care of. Contiki accepts responsibility for the services contracted with these suppliers as they effect your holiday. Where a part of your holiday as specified in this brochure cannot be provided and a reasonable alternative not accepted, Contiki may pay compensation specific to that loss.Please also note that Contiki cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 5.3 under Holiday Details & Conditions). 1.5 Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a holiday from Contiki or as having any other legal relationship with any such purchaser. 1.6 Every effort is made to ensure brochure accuracy at the time of going to print, however Contiki cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. 2. VALIDITY The programmes advertised in this brochure are valid from September, 2016 to March, 2018. 3. OPERATING COMPANIES The programmes advertised in this brochure are owned and operated by: Contiki Holidays Latin America, Rue Du Manoir, St Peter Port, Guernsey, GY1 2JH Channel Islands. Please note that Contiki utilises ground handlers to assist with the operation of our products. These ground handlers include: Journey Mexico (Mexico, Belize, Guatemala), Galakiwi (Ecuador & Galapagos Islands), Costa Rican Trails (Costa Rica), & Altura Travel (Argentina, Brazil & Peru). 4. CONTIKI IS REPRESENTED IN: Australia, Brazil, Brunei, Canada, China, Costa Rica, Germany, Hong Kong, India, Indonesia, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Puerto Rico, Singapore, South Africa, Switzerland, Taiwan, Thailand, United Kingdom and USA. Contiki is a registered trademark of Contiki Tours International Ltd, Guernsey. This brochure was published in June, 2016 and supersedes any other current brochure in the market.

Europe Summer

Once Contiki accepts your booking by confirmation thereof a contract is made between Contiki & you upon the terms & conditions set out below. OUR RESPONSIBILITIES 1. YOUR HOLIDAY RESERVATION On receipt of your deposit, subject to availability and at our discretion, Contiki will reserve your place on your selected holiday. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to either you or your travel agent. 2. PRICE GUARANTEE Prices in this brochure are based on costs and exchange rates as at 1st August, 2016. Should these costs change, it may be necessary to make a surcharge on the price of your holiday. If a booking is made and confirmed at a price which is erroneous we may correct our error by notifying you. Unless we agree to honour the erroneous price, you will have the right to cancel within 7 days of notification without penalty. Should the total trip price increase by more than 10% you will have the right to cancel within 7 days of notification without penalty. No surcharge in respect of cost or currency fluctuations will be made once payment of the deposit for your land trip has been received. This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced. 3. IF WE CANCEL OR CHANGE YOUR HOLIDAY 3.1 Contiki reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control. For a coach holiday to operate successfully a minimum number of clients is required. Should the numbers on your holiday fail to reach this minimum Contiki reserves the right to cancel your holiday giving a minimum of 6 weeks notice. 3.2 Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable or better alternative. 3.3 If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Contiki holiday without payment of any transfer fee. 3.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Contiki’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking. 3.5 Contiki is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any trip departure. 4. HOLIDAY DETAILS AND CONDITIONS 4.1 Throughout this brochure reference is made to the standard of accommodation, meal plans, transportation and included extras that make up your Contiki Holiday. 4.2 At the time this brochure went to press (September, 2016) all Contiki’s holidays and included extras as described on the trip pages throughout this brochure were available. 4.3 With respect to our touring program Contiki will do our best, at our discretion, to select accommodation, sightseeing trips and transportation to give you good value for money. 4.4 When winter brochures are released, these prices supersede any winter trip prices in the summer brochure 4.5 Contiki constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Contiki is not responsible for any other travel arrangements affected due to our cancellations. 5. LIABILITY 5.1 Your travel agent shall, on the receipt of any monies, hold such monies for you until the booking is confirmed at which time those monies shall be remitted promptly by your travel agent to us. All such monies received by us will be deposited as required by law. 5.2 We will be entitled to keep for each account any interest earned on such monies. 5.3 All monies paid by you to us through your travel agent or otherwise, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fit, in respect of the services to be provided and/or fees payable under your selected holiday. The payment of a deposit or any other monies in respect of your holiday shall be deemed to be an authorisation to disburse thereof as aforesaid. YOUR RESPONSIBILITIES 1. BOOKING YOUR HOLIDAY 1.1 In order to reserve your holiday, a deposit of US$200, per person per trip, or the full amount payable if booking is made within 45 days of departure from your home country, must be submitted to Contiki by you in respect of that holiday. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first instalment of the holiday price by Contiki only once the booking has been confirmed in writing by Contiki or your travel agent. 1.2 Deposit and final payment will be converted to the local currency at point of booking. Conversion is based on the prevailing exchange rate at time of full/balance payment. Please check with your Travel Agent at time of payment. 1.3 Your land reservation will be confirmed on receipt of a non refundable deposit of US$200 per person per trip, which must be within 7 days of booking or the reservation will automatically be cancelled. 1.4 Any special meal requirements will be made on a request basis only. Contiki cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled. 2. PAYING THE BALANCE 2.1 The balance of the holiday price must be paid no later than 45 days before the scheduled holiday departure date from your home country which shall be by the due date stated on the confirmation issued to you by Contiki. 2.2 If payment isn’t made by the due date, Contiki may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by Contiki. 2.3 Tickets and other documents won’t be forwarded until full payment has been received by us. 2.4 In the case of Late Bookings made within 45 days of your departure from your home country, the full cost of the holiday will be payable immediately on booking and we reserve the right to provide all travel documents at the holiday departure point. 2.5 Contiki reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods. 3. IF YOU CANCEL 3.1 Freedom Guarantee/FlexDeposit : We know that travel plans can change. If you need to cancel for any reason, your deposit will remain secure until you’re ready to use it. Or if you can’t go, your deposit value is also transferable, so you can gift your deposit at no extra cost. The value of the original deposit can be used as credit towards booking a new trip. The original deposit refers to the trip deposit only and excludes any additional deposits such as Inca Trail, or flights. Any discounts already refunded are not applicable. The FlexDeposit will be applied as a discount on the final payment of your new trip. The amount allowed to be redeemed is equal to the original deposit amount paid. In the case of multiple deposits due to back to back trips, only one deposit amount can be credited per trip, they cannot be combined. However multiple trips can be booked using multiple FlexDeposits. Valid on all Contiki trips 7 days or longer. Credit is valid until the client turns 36. i.e fitting within Contiki’s age limit as per Contiki’s booking conditions. After turning 36 years of age, the FlexDeposit can be used with one of our sister brands, get inspired here www.ttc.com/brands/. Credit can also be gifted to family or friends. To gift to family or friend the customer must email confirmation to Contiki stating the nominated name. Gifting only valid within 5 calendar years of the original booking. (eg cancelled in 2014, valid on trips up to end of 2019). FlexDeposit is not valid on existing bookings. FlexDeposit has no cash value and is non-refundable. 3.2 Your deposit is non-refundable upon cancellation by you. 3.3 Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the holiday price and is calculated as follows: PERIOD OF NOTICE CANCELLATION FEE More than 45 days notice:………………………………Deposit is forfeited 45-22 days………………………………………………………..25% of trip fare 21-8 days:…………………………………………………………30% of trip fare 7-1 days:…………………………………………………………..50% of trip fare Day of departure: ……………………………………………..100% of trip fare Where the percentage cancellation fee is less than the trip deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company. Extra night accomodations that are cancelled within 14 days of booked date will incur a 100% cancellation fee, outside 14 days the following fees will be charged: 45-22 days………………………………………………………………………..25% 21-15 days………………………………………………………………………..30% All cancellation policies valid as at 2nd September, 2016 and are subject to change. Final policy will be confirmed at time of booking. 3.4 In the event that you should not be granted a visa, we have devised this unique scheme to protect you against the necessary cancellation fees detailed above. For trips costing up to US$1,000 – waiver fee US$79 per person. For trips costing over US$1,000 – waiver fee US$89 per person. Waiver fees are payable at the time of booking and are non-refundable. They do not apply to cancellations due to changes of mind or for medical reasons. To protect yourself against these and other eventualities, you should ask your Travel Agent about a suitable insurance policy. N.B. This scheme is applicable only in the event that you provide documentary proof of having a visa application refused. To be eligible for the purchase of the visa waiver insurance, clients are encouraged to do so as early as possible when they make their trip booking. If we do not hear from you or your travel agent 30 days before the trip, we will assume that your visa application has not been approved and we will have to cancel your reservation. However, you can always re-book your trip (subject to availability) should your visa approval come inside 30 days. Bookings made within 30 days without the necessary visa approvals are not eligible for this visa waiver insurance and will be subject to the standard cancellation terms and conditions. 3.5 Any cancellation of additional services booked prior to & after your trip booking, such as pre & post accommodation & transfers, that are cancelled within 14 days of the trip departure incur a 100% cancellation fee. 3.6 These cancellation fees are in addition to any cancellation fees that may be levied by your travel agent. All Cancellation policies valid as at 2nd September, 2016 and are subject to change. Final policy will be confirmed at time of booking. 3.7 If flight changes are requested after the deposit has been received, or if flights are cancelled after tickets are issued, revision fees, change fees or Airline cancellation fees will be applicable and may be in addition to the above cancellation charges. 4. IF YOU CHANGE YOUR BOOKING 4.1 If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability. 4.2 If the change is requested 45 days before the original trip departure no fee will be charged. 4.3 A change of booking within 45 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply (as detailed in section 3). However trip deposits can be used as credit to a new trip, see FlexDeposit. 4.4 The new departure price would not be eligible for early payment discounts (EPD) if within 45 days before departure. 4.5 A name change to a different person will be treated as a cancellation. 4.6 A fee will be charged for any alteration to airline arrangements made by Contiki as per clause 3 5. HOLIDAY DETAILS AND CONDITIONS 5.1 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary from place to place. Meals may vary in style 5.2 Clients must be aged between 18 – 35 inclusive but Contiki may, in its absolute discretion, and, in exceptional circumstances, give confirmation of acceptance of a person outside this age limit. 5.3 Contiki must be advised of any medical conditions or physical disability requiring special attention before you book your holiday. If you do not advise us at this stage, we may refuse to accept your booking. We may also refuse you if we feel that the holiday chosen is not suitable without a suitably qualified companion. Contiki will try to help you with your requirements but cannot guarantee to do so, either on our own or our suppliers’ (such as hotels, restaurants and excursions) behalf. Many of our holidays involve getting on and off coaches, walking tours and other physical activities. Some holidays may not be suitable for you if you rely on a wheelchair or have certain other disabilities. Should your disability require you to have special assistance, it is a condition of Contiki accepting your booking that you provide evidence satisfactory to us that an able-bodied person will accompany you and is able to provide any special needs or services that you may require. Contiki will not be responsible for the failure of this person to provide these services. 5.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the holiday. 5.5 There may be times when the Contiki Representative has to make a decision in your best interests or the best interests of their group. You agree to comply with the authority and decisions of the appointed Contiki Representative and the laws of the country in which you are travelling. If you do not so comply or if, in the Contiki Representative’s opinion, you are not compatible with the general enjoyment and well being of other members on the holiday or smooth operation of the holiday itself, we reserve the right to refuse to let you continue with the holiday. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travellers and any Contiki Representative has the right to travel/work in a safe environment. Any threats to their safety, well being or inappropriate behaviour by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your holiday. In either event, you will be responsible for your own repatriation and related costs and have no claims against us. 5.5.1 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a Contiki Trip Manager as soon as it is discovered. 5.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or co-operating organisations shall be liable for any illness, injury or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident. 5.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected holiday before your departure as well as any necessary vaccinations and to comply with all applicable laws. Contiki is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on trip (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense. 5.8 You agree that our Contiki Trip Managers or Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films. 5.9 Should you have a complaint in respect of the holiday, you should inform the Contiki Trip Manager or Contiki Representative during the course of the holiday and if the matter cannot be resolved after the Representative’s best endeavours to do so during the holiday, your complaint should be made in writing to Contiki as soon as is reasonably possible after the holiday but within 28 days thereof so that your complaint can be investigated. Any claims made after the 28 day period will not be considered by Contiki. If you choose to write to Contiki via the Internet, please provide your home address so that we are able to reply to you in writing. 5.10.1 The contract and all matters arising in respect hereof shall be subject to English Law, unless we agree otherwise in writing. 5.10.2 If any provision of this contract is held invalid or unenforcable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforcability of the other provisions shall not be affected. 5.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs. 6. COMPULSORY INSURANCE Travel insurance is compulsory on our trips, and we have some of the best deals on rates. Visit contiki.com/insurance. It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Contiki holiday. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance and we recommend you purchase your insurance at or soon after booking your trip. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the holiday. 7. illness or absenteeism In the event of your withdrawal from a holiday after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip. 8. what ’s not included in the holiday price Airfares to and from your holiday destination, airport taxes, passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Trip Managers, representatives, drivers and local guides, items of a personal nature, excess baggage, ME Time options. 9. WEATHER CONDITIONS Under no circumstances can we be held responsible for snow or weather conditions, nor can any holiday be cancelled or amended by you at any time on the basis of snow or weather conditions. GENERAL 1. CONTRACTING PARTIES 1.1 The Booking Conditions detailed herein contain the entire contract between you and Contiki. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer or director of Contiki. 1.2 Your contract is with us as the trip operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you. 1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international conventions, national and international law, which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol & Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road & the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, ianjury, loss, damage & delay to passengers & luggage. Enrolment in & payment for a trip shall constitute agreement & acceptance by the passenger of the terms & conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company. 1.4 Contiki is not a carrier or hotelier nor does it own aircraft, hotels or coaches. Contiki contracts with many different suppliers throughout the world to ensure that all the components of your holiday are taken care of. Contiki accepts responsibility for the services contracted with these suppliers as they effect your holiday. Where a part of your holiday as specified in this brochure cannot be provided and a reasonable alternative not accepted, Contiki may pay compensation specific to that loss.Please also note that Contiki cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 5.3 under Holiday Details & Conditions). 1.5 Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a holiday from Contiki or as having any other legal relationship with any such purchaser. 1.6 Every effort is made to ensure brochure accuracy at the time of going to print, however Contiki cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. 2. VALIDITY The programmes advertised in this brochure are valid from March 2017 to March 2018. 3. OPERATING COMPANIES Contiki Holidays Ltd, Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH, with the exception of the Great Britain & Ireland trips described on p.88-91, the 3 & 5 day London Explorer packages, London Uncovered, Hogmanay & St. Patrick’s Day trips described on p.165-168 all of which are operated by Contiki Travel (UK) Ltd. The principle operator of the Croatia Island Escape & Croatian Island Hopper products featured on p.145-147 is Katarina Lines. Their terms & conditions apply (available on request). The operator of the Turkish sailing product featured on p.141 is Barbaros Yachting, Turkey. Their terms & conditions apply (available on request). The operator of the Greek cruise product is Celestyal Cruises. Greek Sailing on p.148-149 is operated by Siva Travel. All companies can substitute any vessel & provide an alternative itinerary. 4. CONTIKI IS REPRESENTED IN: Australia, Brazil, Brunei, Canada, China, Costa Rica, Germany, Hong Kong, India, Indonesia, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Puerto Rico, Singapore, South Africa, Switzerland, Taiwan, Thailand, United Kingdom and USA. Contiki is a registered trademark of Contiki Tours International Ltd, Guernsey. This brochure was published in September, 2016 and supersedes any other current brochure in the market.

Asia

On receipt of your deposit, subject to availability and at our discretion, Contiki will reserve your place on your selected holiday. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to either you or your travel agent. 2. PRICE GUARANTEE Prices in this brochure are based on costs and exchange rates as at 29th July, 2016. Should these costs change, it may be necessary to make a surcharge on the price of your holiday. If a booking is made and confirmed at a price which is erroneous we may correct our error by notifying you. Unless we agree to honour the erroneous price, you will have the right to cancel within 7 days of notification without penalty. Should the total trip price increase by more than 10% you will have the right to cancel within 7 days of notification without penalty. No surcharge in respect of cost or currency fluctuations will be made once payment of the deposit for your land trip has been received. This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced. 3. IF WE CANCEL OR CHANGE YOUR HOLIDAY 3.1 Contiki reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control. For a coach holiday to operate successfully a minimum number of clients is required. Should the numbers on your holiday fail to reach this minimum Contiki reserves the right to cancel your holiday giving a minimum of 6 weeks notice. 3.2 Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable or better alternative. 3.3 If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Contiki holiday without payment of any transfer fee. 3.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Contiki’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking. 3.5 Contiki is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any trip departure. 4. HOLIDAY DETAILS AND CONDITIONS 4.1 Throughout this brochure reference is made to the standard of accommodation, meal plans, transportation and included extras that make up your Contiki Holiday. 4.2 At the time this brochure went to press (October, 2016) all Contiki’s holidays and included extras as described on the trip pages throughout this brochure were available. 4.3 With respect to our touring program Contiki will do our best, at our discretion, to select accommodation, sightseeing trips and transportation to give you good value for money. 4.4 When winter brochures are released, these prices supersede any winter trip prices in the summer brochure 4.5 Contiki constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Contiki is not responsible for any other travel arrangements affected due to our cancellations. 5. LIABILITY 5.1 Your travel agent shall, on the receipt of any monies, hold such monies for you until the booking is confirmed at which time those monies shall be remitted promptly by your travel agent to us. All such monies received by us will be deposited as required by law. 5.2 We will be entitled to keep for each account any interest earned on such monies. 5.3 All monies paid by you to us through your travel agent or otherwise, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fit, in respect of the services to be provided and/or fees payable under your selected holiday. The payment of a deposit or any other monies in respect of your holiday shall be deemed to be an authorisation to disburse thereof as aforesaid. YOUR RESPONSIBILITIES 1. BOOKING YOUR HOLIDAY 1.1 In order to reserve your holiday, a deposit of US$200, per person per trip, or the full amount payable if booking is made within 45 days of departure from your home country, must be submitted to Contiki by you in respect of that holiday. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first instalment of the holiday price by Contiki only once the booking has been confirmed in writing by Contiki or your travel agent. 1.2 Deposit and final payment will be converted to the local currency at point of booking. Conversion is based on the prevailing exchange rate at time of full/balance payment. Please check with your Travel Agent at time of payment. 1.3 Your land reservation will be confirmed on receipt of a non refundable deposit of US$200 per person per trip, which must be within 7 days of booking or the reservation will automatically be cancelled. 1.4 Any special meal requirements will be made on a request basis only. Contiki cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled. 2. PAYING THE BALANCE 2.1 The balance of the holiday price must be paid no later than 45 days before the scheduled holiday departure date from your home country which shall be by the due date stated on the confirmation issued to you by Contiki. 2.2 If payment isn’t made by the due date, Contiki may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by Contiki. 2.3 Tickets and other documents won’t be forwarded until full payment has been received by us. 2.4 In the case of Late Bookings made within 45 days of your departure from your home country, the full cost of the holiday will be payable immediately on booking and we reserve the right to provide all travel documents at the holiday departure point. 2.5 Contiki reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods. 3. IF YOU CANCEL 3.1 Freedom Guarantee/FlexDeposit : We know that travel plans can change. If you need to cancel for any reason, your deposit will remain secure until you’re ready to use it. Or if you can’t go, your deposit value is also transferable, so you can gift your deposit at no extra cost. The value of the original deposit can be used as credit towards booking a new trip. The original deposit refers to the trip deposit only and excludes any additional deposits such as Inca Trail, or flights. Any discounts already refunded are not applicable. The FlexDeposit will be applied as a discount on the final payment of your new trip. The amount allowed to be redeemed is equal to the original deposit amount paid. In the case of multiple deposits due to back to back trips, only one deposit amount can be credited per trip, they cannot be combined. However multiple trips can be booked using multiple FlexDeposits. Valid on all Contiki trips 7 days or longer. Credit is valid until the client turns 36. i.e fitting within Contiki’s age limit as per Contiki’s booking conditions. After turning 36 years of age, the FlexDeposit can be used with one of our sister brands, get inspired here www.ttc.com/brands/. Credit can also be gifted to family or friends. To gift to family or friend the customer must email confirmation to Contiki stating the nominated name. Gifting only valid within 5 calendar years of the original booking. (eg cancelled in 2014, valid on trips up to end of 2019). FlexDeposit is not valid on existing bookings. FlexDeposit has no cash value and is non-refundable. 3.2 Your deposit is non-refundable upon cancellation by you. 3.3 Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the holiday price and is calculated as follows: PERIOD OF NOTICE CANCELLATION FEE More than 45 days notice:………………………………Deposit is forfeited 45-31 days………………………………………………………..25% of trip fare 30-8 days:…………………………………………………………50% of trip fare 7-1 days:…………………………………………………………..75% of trip fare Day of departure: ……………………………………………..100% of trip fare NB: Please note, Contiki’s cancellation policy is different in Asia due to internal flight ticketing timeframes & ground transport confirmations. These must be booked well in advance in order to secure high quality services that adhere to our strict safety standards. Where the percentage cancellation fee is less than the trip deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company. Extra night accomodations that are cancelled within 14 days of booked date will incur a 100% cancellation fee, outside 14 days the following fees will be charged: 45-22 days………………………………………………………………………..25% 21-15 days………………………………………………………………………..30% All cancellation policies valid as at 14th October, 2016 and are subject to change. Final policy will be confirmed at time of booking. 3.4 In the event that you should not be granted a visa, we have devised this unique scheme to protect you against the necessary cancellation fees detailed above. For trips costing up to US$1,000 – waiver fee US$79 per person. For trips costing over US$1,000 – waiver fee US$89 per person. Waiver fees are payable at the time of booking and are non-refundable. They do not apply to cancellations due to changes of mind or for medical reasons. To protect yourself against these and other eventualities, you should ask your Travel Agent about a suitable insurance policy. N.B. This scheme is applicable only in the event that you provide documentary proof of having a visa application refused. To be eligible for the purchase of the visa waiver insurance, clients are encouraged to do so as early as possible when they make their trip booking. If we do not hear from you or your travel agent 30 days before the trip, we will assume that your visa application has not been approved and we will have to cancel your reservation. However, you can always re-book your trip (subject to availability) should your visa approval come inside 30 days. Bookings made within 30 days without the necessary visa approvals are not eligible for this visa waiver insurance and will be subject to the standard cancellation terms and conditions. 3.5 Any cancellation of additional services booked prior to & after your trip booking, such as pre & post accommodation & transfers, that are cancelled within 14 days of the trip departure incur a 100% cancellation fee. 3.6 These cancellation fees are in addition to any cancellation fees that may be levied by your travel agent. All Cancellation policies valid as at 14th October, 2016 and are subject to change. Final policy will be confirmed at time of booking. 3.7 If flight changes are requested after the deposit has been received, or if flights are cancelled after tickets are issued, revision fees, change fees or Airline cancellation fees will be applicable and may be in addition to the above cancellation charges. 4. IF YOU CHANGE YOUR BOOKING 4.1 If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability. 4.2 If the change is requested 45 days before the original trip departure no fee will be charged. 4.3 A change of booking within 45 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply (as detailed in section 3). However trip deposits can be used as credit to a new trip, see FlexDeposit. 4.4 The new departure price would not be eligible for early payment discounts (EPD) if within 45 days before departure. 4.5 A name change to a different person will be treated as a cancellation. 4.6 A fee will be charged for any alteration to airline arrangements made by Contiki as per clause 3 5. HOLIDAY DETAILS AND CONDITIONS 5.1 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary from place to place. Meals may vary in style 5.2 Clients must be aged between 18 – 35 inclusive but Contiki may, in its absolute discretion, and, in exceptional circumstances, give confirmation of acceptance of a person outside this age limit. 5.3 Contiki must be advised of any medical conditions or physical disability requiring special attention before you book your holiday. If you do not advise us at this stage, we may refuse to accept your booking. We may also refuse you if we feel that the holiday chosen is not suitable without a suitably qualified companion. Contiki will try to help you with your requirements but cannot guarantee to do so, either on our own or our suppliers’ (such as hotels, restaurants and excursions) behalf. Many of our holidays involve getting on and off coaches, walking tours and other physical activities. Some holidays may not be suitable for you if you rely on a wheelchair or have certain other disabilities. Should your disability require you to have special assistance, it is a condition of Contiki accepting your booking that you provide evidence satisfactory to us that an able-bodied person will accompany you and is able to provide any special needs or services that you may require. Contiki will not be responsible for the failure of this person to provide these services. 5.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the holiday. 5.5 There may be times when the Contiki Representative has to make a decision in your best interests or the best interests of their group. You agree to comply with the authority and decisions of the appointed Contiki Representative and the laws of the country in which you are travelling. If you do not so comply or if, in the Contiki Representative’s opinion, you are not compatible with the general enjoyment and well being of other members on the holiday or smooth operation of the holiday itself, we reserve the right to refuse to let you continue with the holiday. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travellers and any Contiki Representative has the right to travel/work in a safe environment. Any threats to their safety, well being or inappropriate behaviour by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your holiday. In either event, you will be responsible for your own repatriation and related costs and have no claims against us. 5.5.1 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a Contiki Trip Manager as soon as it is discovered. 5.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or co-operating organisations shall be liable for any illness, injury or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident. 5.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected holiday before your departure as well as any necessary vaccinations and to comply with all applicable laws. Contiki is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on trip (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense. 5.8 You agree that our Contiki Trip Managers or Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films. 5.9 Should you have a complaint in respect of the holiday, you should inform the Contiki Trip Manager or Contiki Representative during the course of the holiday and if the matter cannot be resolved after the Representative’s best endeavours to do so during the holiday, your complaint should be made in writing to Contiki as soon as is reasonably possible after the holiday but within 28 days thereof so that your complaint can be investigated. Any claims made after the 28 day period will not be considered by Contiki. If you choose to write to Contiki via the Internet, please provide your home address so that we are able to reply to you in writing. 5.10.1 The contract and all matters arising in respect hereof shall be subject to English Law, unless we agree otherwise in writing. 5.10.2 If any provision of this contract is held invalid or unenforcable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforcability of the other provisions shall not be affected. 5.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs. 6. COMPULSORY INSURANCE Travel insurance is compulsory on our trips, and we have some of the best deals on rates. Visit contiki.com/insurance. It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Contiki holiday. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance and we recommend you purchase your insurance at or soon after booking your trip. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the holiday. 7. illness or absenteeism In the event of your withdrawal from a holiday after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip. 8. what’s not included in the holiday price Airfares to and from your holiday destination, airport taxes, passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Trip Managers, representatives, drivers and local guides, items of a personal nature, excess baggage, ME Time options. 9. WEATHER CONDITIONS Under no circumstances can we be held responsible for snow or weather conditions, nor can any holiday be cancelled or amended by you at any time on the basis of snow or weather conditions. GENERAL 1. CONTRACTING PARTIES 1.1 The Booking Conditions detailed herein contain the entire contract between you and Contiki. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer or director of Contiki. 1.2 Your contract is with us as the trip operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you. 1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international conventions, national and international law, which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol & Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road & the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, ianjury, loss, damage & delay to passengers & luggage. Enrolment in & payment for a trip shall constitute agreement & acceptance by the passenger of the terms & conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company. 1.4 Contiki is not a carrier or hotelier nor does it own aircraft, hotels or coaches. Contiki contracts with many different suppliers throughout the world to ensure that all the components of your holiday are taken care of. Contiki accepts responsibility for the services contracted with these suppliers as they effect your holiday. Where a part of your holiday as specified in this brochure cannot be provided and a reasonable alternative not accepted, Contiki may pay compensation specific to that loss.Please also note that Contiki cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 5.3 under Holiday Details & Conditions). 1.5 Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a holiday from Contiki or as having any other legal relationship with any such purchaser. 1.6 Every effort is made to ensure brochure accuracy at the time of going to print, however Contiki cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. 2. VALIDITY The programmes advertised in this brochure are valid from December 2016 to April 2018. 3. OPERATING COMPANIES Contiki’s Asian programmes are operated by Contiki Holidays Asia Ltd., Travel House, Rue du Manoir, St Peter Port, Guernsey, GY1 2JH, Channel Islands. 4. CONTIKI IS REPRESENTED IN: Australia, Brazil, Brunei, Canada, China, Costa Rica, Germany, Hong Kong, India, Indonesia, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Puerto Rico, Singapore, South Africa, Switzerland, Taiwan, Thailand, United Kingdom and USA. Contiki is a registered trademark of Contiki Tours International Ltd, Guernsey. This brochure was published in October, 2016 and supersedes any other current brochure in the market.

Usa & Canada

1. YOUR HOLIDAY RESERVATION On receipt of your deposit, subject to availability and at our discretion, Contiki will reserve your place on your selected holiday. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to either you or your travel agent. 2. PRICE GUARANTEE Prices in this brochure are based on costs and exchange rates as at 18th January, 2017. Should these costs change, it may be necessary to make a surcharge on the price of your holiday. If a booking is made and confirmed at a price which is erroneous we may correct our error by notifying you. Unless we agree to honour the erroneous price, you will have the right to cancel within 7 days of notification without penalty. Should the total trip price increase by more than 10% you will have the right to cancel within 7 days of notification without penalty. No surcharge in respect of cost or currency fluctuations will be made once payment of the deposit for your land trip has been received. This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced. 3. IF WE CANCEL OR CHANGE YOUR HOLIDAY 3.1 Contiki reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control. For a coach holiday to operate successfully a minimum number of clients is required. Should the numbers on your holiday fail to reach this minimum Contiki reserves the right to cancel your holiday giving a minimum of 6 weeks notice. 3.2 Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable or better alternative. 3.3 If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Contiki holiday without payment of any transfer fee. 3.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Contiki’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking. 3.5 Contiki is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any trip departure. 4. HOLIDAY DETAILS AND CONDITIONS 4.1 Throughout this brochure reference is made to the standard of accommodation, meal plans, transportation and included extras that make up your Contiki Holiday. 4.2 At the time this brochure went to press (February, 2017) all Contiki’s holidays and included extras as described on the trip pages throughout this brochure were available. 4.3 With respect to our touring program Contiki will do our best, at our discretion, to select accommodation, sightseeing trips and transportation to give you good value for money. 4.4 When winter brochures are released, these prices supersede any winter trip prices in the summer brochure 4.5 Contiki constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Contiki is not responsible for any other travel arrangements affected due to our cancellations. 5. LIABILITY 5.1 Your travel agent shall, on the receipt of any monies, hold such monies for you until the booking is confirmed at which time those monies shall be remitted promptly by your travel agent to us. All such monies received by us will be deposited as required by law. 5.2 We will be entitled to keep for each account any interest earned on such monies. 5.3 All monies paid by you to us through your travel agent or otherwise, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fit, in respect of the services to be provided and/or fees payable under your selected holiday. The payment of a deposit or any other monies in respect of your holiday shall be deemed to be an authorisation to disburse thereof as aforesaid. YOUR RESPONSIBILITIES 1. BOOKING YOUR HOLIDAY 1.1 In order to reserve your holiday, a deposit of US$200, per person per trip, or the full amount payable if booking is made within 45 days of departure from your home country, must be submitted to Contiki by you in respect of that holiday. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first instalment of the holiday price by Contiki only once the booking has been confirmed in writing by Contiki or your travel agent. 1.2 Deposit and final payment will be converted to the local currency at point of booking. Conversion is based on the prevailing exchange rate at time of full/balance payment. Please check with your Travel Agent at time of payment. 1.3 Your land reservation will be confirmed on receipt of a non refundable deposit of US$200 per person per trip, which must be within 7 days of booking or the reservation will automatically be cancelled. 1.4 Any special meal requirements will be made on a request basis only. Contiki cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled. 2. PAYING THE BALANCE 2.1 The balance of the holiday price must be paid no later than 45 days before the scheduled holiday departure date from your home country which shall be by the due date stated on the confirmation issued to you by Contiki. 2.2 If payment isn’t made by the due date, Contiki may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by Contiki. 2.3 Tickets and other documents won’t be forwarded until full payment has been received by us. 2.4 In the case of Late Bookings made within 45 days of your departure from your home country, the full cost of the holiday will be payable immediately on booking and we reserve the right to provide all travel documents at the holiday departure point. 2.5 Contiki reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods. 3. IF YOU CANCEL 3.1 Freedom Guarantee/FlexDeposit : We know that travel plans can change. If you need to cancel for any reason, your deposit will remain secure until you’re ready to use it. Or if you can’t go, your deposit value is also transferable, so you can gift your deposit at no extra cost. The value of the original deposit can be used as credit towards booking a new trip. The original deposit refers to the trip deposit only and excludes any additional deposits such as Inca Trail, or flights. Any discounts already refunded are not applicable. The FlexDeposit will be applied as a discount on the final payment of your new trip. The amount allowed to be redeemed is equal to the original deposit amount paid. In the case of multiple deposits due to back to back trips, only one deposit amount can be credited per trip, they cannot be combined. However multiple trips can be booked using multiple FlexDeposits. Valid on all Contiki trips 7 days or longer. Credit is valid until the client turns 36. i.e fitting within Contiki’s age limit as per Contiki’s booking conditions. After turning 36 years of age, the FlexDeposit can be used with one of our sister brands, get inspired here www.ttc.com/brands/. Credit can also be gifted to family or friends. To gift to family or friend the customer must email confirmation to Contiki stating the nominated name. Gifting only valid within 5 calendar years of the original booking. (eg cancelled in 2014, valid on trips up to end of 2019). FlexDeposit is not valid on existing bookings. FlexDeposit has no cash value and is non-refundable. FlexDeposit is not combinable with Early Payment Discounts or Last Minute Deals within 120 days of original travel date. 3.2 Your deposit is non-refundable upon cancellation by you. 3.3 Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the holiday price and is calculated as follows: PERIOD OF NOTICE CANCELLATION FEE More than 45 days notice:………………………………Deposit is forfeited 45-22 days………………………………………………………..25% of trip fare 21-8 days:…………………………………………………………30% of trip fare 7-1 days:…………………………………………………………..50% of trip fare Day of departure: ……………………………………………..100% of trip fare Where the percentage cancellation fee is less than the trip deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company. Extra night accomodations that are cancelled within 14 days of booked date will incur a 100% cancellation fee, outside 14 days the following fees will be charged: 45-22 days………………………………………………………………………..25% 21-15 days………………………………………………………………………..30% All cancellation policies valid as at 17th February, 2017 and are subject to change. Final policy will be confirmed at time of booking. 3.4 In the event that you should not be granted a visa, we have devised this unique scheme to protect you against the necessary cancellation fees detailed above. For trips costing up to US$1,000 – waiver fee US$79 per person. For trips costing over US$1,000 – waiver fee US$89 per person. Waiver fees are payable at the time of booking and are non-refundable. They do not apply to cancellations due to changes of mind or for medical reasons. To protect yourself against these and other eventualities, you should ask your Travel Agent about a suitable insurance policy. N.B. This scheme is applicable only in the event that you provide documentary proof of having a visa application refused. To be eligible for the purchase of the visa waiver insurance, clients are encouraged to do so as early as possible when they make their trip booking. If we do not hear from you or your travel agent 30 days before the trip, we will assume that your visa application has not been approved and we will have to cancel your reservation. However, you can always re-book your trip (subject to availability) should your visa approval come inside 30 days. Bookings made within 30 days without the necessary visa approvals are not eligible for this visa waiver insurance and will be subject to the standard cancellation terms and conditions. 3.5 Any cancellation of additional services booked prior to & after your trip booking, such as pre & post accommodation & transfers, that are cancelled within 14 days of the trip departure incur a 100% cancellation fee. 3.6 These cancellation fees are in addition to any cancellation fees that may be levied by your travel agent. All Cancellation policies valid as at 17th February, 2017 and are subject to change. Final policy will be confirmed at time of booking. 3.7 If flight changes are requested after the deposit has been received, or if flights are cancelled after tickets are issued, revision fees, change fees or Airline cancellation fees will be applicable and may be in addition to the above cancellation charges. 4. IF YOU CHANGE YOUR BOOKING 4.1 If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability. 4.2 If the change is requested 45 days before the original trip departure no fee will be charged. 4.3 A change of booking within 45 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply (as detailed in section 3). However trip deposits can be used as credit to a new trip, see FlexDeposit. 4.4 The new departure price would not be eligible for early payment discounts (EPD) if within 45 days before departure. 4.5 A name change to a different person will be treated as a cancellation. 4.6 A fee will be charged for any alteration to airline arrangements made by Contiki as per clause 3 5. HOLIDAY DETAILS AND CONDITIONS 5.1 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary from place to place. Meals may vary in style 5.2 Clients must be aged between 18 &35 inclusive to travel on Contiki trips. 5.3 Contiki must be advised of any medical conditions or physical disability requiring special attention before you book your holiday. If you do not advise us at this stage, we may refuse to accept your booking. We may also refuse you if we feel that the holiday chosen is not suitable without a suitably qualified companion. Contiki will try to help you with your requirements but cannot guarantee to do so, either on our own or our suppliers’ (such as hotels, restaurants and excursions) behalf. Many of our holidays involve getting on and off coaches, walking tours and other physical activities. Some holidays may not be suitable for you if you rely on a wheelchair or have certain other disabilities. Should your disability require you to have special assistance, it is a condition of Contiki accepting your booking that you provide evidence satisfactory to us that an able-bodied person will accompany you and is able to provide any special needs or services that you may require. Contiki will not be responsible for the failure of this person to provide these services. 5.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the holiday. 5.5 There may be times when the Contiki Representative has to make a decision in your best interests or the best interests of their group. You agree to comply with the authority and decisions of the appointed Contiki Representative and the laws of the country in which you are travelling. If you do not so comply or if, in the Contiki Representative’s opinion, you are not compatible with the general enjoyment and well being of other members on the holiday or smooth operation of the holiday itself, we reserve the right to refuse to let you continue with the holiday. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travellers and any Contiki Representative has the right to travel/work in a safe environment. Any threats to their safety, well being or inappropriate behaviour by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your holiday. In either event, you will be responsible for your own repatriation and related costs and have no claims against us. 5.5.1 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a Contiki Trip Manager as soon as it is discovered. 5.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or co-operating organisations shall be liable for any illness, injury or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident. 5.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected holiday before your departure as well as any necessary vaccinations and to comply with all applicable laws. Contiki is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on trip (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense. 5.8 You agree that our Contiki Trip Managers or Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films. 5.9 Should you have a complaint in respect of the holiday, you should inform the Contiki Trip Manager or Contiki Representative during the course of the holiday and if the matter cannot be resolved after the Representative’s best endeavours to do so during the holiday, your complaint should be made in writing to Contiki as soon as is reasonably possible after the holiday but within 28 days thereof so that your complaint can be investigated. Any claims made after the 28 day period will not be considered by Contiki. If you choose to write to Contiki via the Internet, please provide your home address so that we are able to reply to you in writing. 5.10.1 The contract and all matters arising in respect hereof shall be subject to English Law, unless we agree otherwise in writing. 5.10.2 If any provision of this contract is held invalid or unenforcable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforcability of the other provisions shall not be affected. 5.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs. 6. COMPULSORY INSURANCE Travel insurance is compulsory on our trips, and we have some of the best deals on rates. Visit contiki.com/insurance. It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Contiki holiday. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance and we recommend you purchase your insurance at or soon after booking your trip. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the holiday. 7. illness or absenteeism In the event of your withdrawal from a holiday after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip. 8. what ’s not included in the holiday price Airfares to and from your holiday destination, airport taxes, passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Trip Managers, representatives, drivers and local guides, items of a personal nature, excess baggage, ME Time options. 9. WEATHER CONDITIONS Under no circumstances can we be held responsible for snow or weather conditions, nor can any holiday be cancelled or amended by you at any time on the basis of snow or weather conditions. GENERAL 1. CONTRACTING PARTIES 1.1 The Booking Conditions detailed herein contain the entire contract between you and Contiki. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer or director of Contiki. 1.2 Your contract is with us as the trip operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you. 1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international conventions, national and international law, which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol & Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road & the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, ianjury, loss, damage & delay to passengers & luggage. Enrolment in & payment for a trip shall constitute agreement & acceptance by the passenger of the terms & conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company. 1.4 Contiki is not a carrier or hotelier nor does it own aircraft, hotels or coaches. Contiki contracts with many different suppliers throughout the world to ensure that all the components of your holiday are taken care of. Contiki accepts responsibility for the services contracted with these suppliers as they effect your holiday. Where a part of your holiday as specified in this brochure cannot be provided and a reasonable alternative not accepted, Contiki may pay compensation specific to that loss.Please also note that Contiki cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 5.3 under Holiday Details & Conditions). 1.5 Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a holiday from Contiki or as having any other legal relationship with any such purchaser. 1.6 Every effort is made to ensure brochure accuracy at the time of going to print, however Contiki cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. 2. VALIDITY The programmes advertised in this brochure are valid from May 2017 to March 2019. 3. OPERATING COMPANIES The programmes advertised in this brochure are operated by: Contiki US Holdings Inc, 801 East Katella Avenue, Anaheim, CA, 92805 with the exception of the Mexico trips on p.77 which are operated by Journey Mexico, Francisco Medina Ascencio #2039, Interior #205, Puerto Vallarta Jalisco CP 48333 Mexico. 4. CONTIKI IS REPRESENTED IN: Australia, Brazil, Brunei, Canada, China, Costa Rica, Germany, Hong Kong, India, Indonesia, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Puerto Rico, Singapore, South Africa, Switzerland, Taiwan, Thailand, United Kingdom and USA. Contiki is a registered trademark of Contiki Tours International Ltd, Guernsey. This brochure was published in February, 2017 and supersedes any other current brochure in the market.

Australia & New Zealand

1. YOUR HOLIDAY RESERVATION On receipt of your deposit, subject to availability and at our discretion, Contiki will reserve your place on your selected holiday. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to either you or your travel agent. 2. PRICE GUARANTEE Prices in this brochure are based on costs and exchange rates as at 5th December, 2016. Should these costs change, it may be necessary to make a surcharge on the price of your holiday. If a booking is made and confirmed at a price which is erroneous we may correct our error by notifying you. Unless we agree to honour the erroneous price, you will have the right to cancel within 7 days of notification without penalty. Should the total trip price increase by more than 10% you will have the right to cancel within 7 days of notification without penalty. No surcharge in respect of cost or currency fluctuations will be made once payment of the deposit for your land trip has been received. This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced. 3. IF WE CANCEL OR CHANGE YOUR HOLIDAY 3.1 Contiki reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control. For a coach holiday to operate successfully a minimum number of clients is required. Should the numbers on your holiday fail to reach this minimum Contiki reserves the right to cancel your holiday giving a minimum of 6 weeks notice. 3.2 Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable or better alternative. 3.3 If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Contiki holiday without payment of any transfer fee. 3.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Contiki’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking. 3.5 Contiki is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any trip departure. 4. HOLIDAY DETAILS AND CONDITIONS 4.1 Throughout this brochure reference is made to the standard of accommodation, meal plans, transportation and included extras that make up your Contiki Holiday. 4.2 At the time this brochure went to press (December, 2016) all Contiki’s holidays and included extras as described on the trip pages throughout this brochure were available. 4.3 With respect to our touring program Contiki will do our best, at our discretion, to select accommodation, sightseeing trips and transportation to give you good value for money. 4.4 When winter brochures are released, these prices supersede any winter trip prices in the summer brochure 4.5 Contiki constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Contiki is not responsible for any other travel arrangements affected due to our cancellations. 5. LIABILITY 5.1 Your travel agent shall, on the receipt of any monies, hold such monies for you until the booking is confirmed at which time those monies shall be remitted promptly by your travel agent to us. All such monies received by us will be deposited as required by law. 5.2 We will be entitled to keep for each account any interest earned on such monies. 5.3 All monies paid by you to us through your travel agent or otherwise, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fit, in respect of the services to be provided and/or fees payable under your selected holiday. The payment of a deposit or any other monies in respect of your holiday shall be deemed to be an authorisation to disburse thereof as aforesaid. YOUR RESPONSIBILITIES 1. BOOKING YOUR HOLIDAY 1.1 In order to reserve your holiday, a deposit of US$200, per person per trip, or the full amount payable if booking is made within 45 days of departure from your home country, must be submitted to Contiki by you in respect of that holiday. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first instalment of the holiday price by Contiki only once the booking has been confirmed in writing by Contiki or your travel agent. 1.2 Deposit and final payment will be converted to the local currency at point of booking. Conversion is based on the prevailing exchange rate at time of full/balance payment. Please check with your Travel Agent at time of payment. 1.3 Your land reservation will be confirmed on receipt of a non refundable deposit of US$200 per person per trip, which must be within 7 days of booking or the reservation will automatically be cancelled. 1.4 Any special meal requirements will be made on a request basis only. Contiki cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled. 2. PAYING THE BALANCE 2.1 The balance of the holiday price must be paid no later than 45 days before the scheduled holiday departure date from your home country which shall be by the due date stated on the confirmation issued to you by Contiki. 2.2 If payment isn’t made by the due date, Contiki may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by Contiki. 2.3 Tickets and other documents won’t be forwarded until full payment has been received by us. 2.4 In the case of Late Bookings made within 45 days of your departure from your home country, the full cost of the holiday will be payable immediately on booking and we reserve the right to provide all travel documents at the holiday departure point. 2.5 Contiki reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods. 3. IF YOU CANCEL 3.1 Freedom Guarantee/FlexDeposit : We know that travel plans can change. If you need to cancel for any reason, your deposit will remain secure until you’re ready to use it. Or if you can’t go, your deposit value is also transferable, so you can gift your deposit at no extra cost. The value of the original deposit can be used as credit towards booking a new trip. The original deposit refers to the trip deposit only and excludes any additional deposits such as Inca Trail, or flights. Any discounts already refunded are not applicable. The FlexDeposit will be applied as a discount on the final payment of your new trip. The amount allowed to be redeemed is equal to the original deposit amount paid. In the case of multiple deposits due to back to back trips, only one deposit amount can be credited per trip, they cannot be combined. However multiple trips can be booked using multiple FlexDeposits. Valid on all Contiki trips 7 days or longer. Credit is valid until the client turns 36. i.e fitting within Contiki’s age limit as per Contiki’s booking conditions. After turning 36 years of age, the FlexDeposit can be used with one of our sister brands, get inspired here www.ttc.com/brands/. Credit can also be gifted to family or friends. To gift to family or friend the customer must email confirmation to Contiki stating the nominated name. Gifting only valid within 5 calendar years of the original booking. (eg cancelled in 2014, valid on trips up to end of 2019). FlexDeposit is not valid on existing bookings. FlexDeposit has no cash value and is non-refundable. 3.2 Your deposit is non-refundable upon cancellation by you. 3.3 Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the holiday price and is calculated as follows: PERIOD OF NOTICE CANCELLATION FEE More than 45 days notice:………………………………Deposit is forfeited 45-22 days………………………………………………………..25% of trip fare 21-8 days:…………………………………………………………30% of trip fare 7-1 days:…………………………………………………………..50% of trip fare Day of departure: ……………………………………………..100% of trip fare Where the percentage cancellation fee is less than the trip deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company. Extra night accomodations that are cancelled within 14 days of booked date will incur a 100% cancellation fee, outside 14 days the following fees will be charged: 45-22 days………………………………………………………………………..25% 21-15 days………………………………………………………………………..30% All cancellation policies valid as at 21st December, 2016 and are subject to change. Final policy will be confirmed at time of booking. 3.4 In the event that you should not be granted a visa, we have devised this unique scheme to protect you against the necessary cancellation fees detailed above. For trips costing up to US$1,000 – waiver fee US$79 per person. For trips costing over US$1,000 – waiver fee US$89 per person. Waiver fees are payable at the time of booking and are non-refundable. They do not apply to cancellations due to changes of mind or for medical reasons. To protect yourself against these and other eventualities, you should ask your Travel Agent about a suitable insurance policy. N.B. This scheme is applicable only in the event that you provide documentary proof of having a visa application refused. To be eligible for the purchase of the visa waiver insurance, clients are encouraged to do so as early as possible when they make their trip booking. If we do not hear from you or your travel agent 30 days before the trip, we will assume that your visa application has not been approved and we will have to cancel your reservation. However, you can always re-book your trip (subject to availability) should your visa approval come inside 30 days. Bookings made within 30 days without the necessary visa approvals are not eligible for this visa waiver insurance and will be subject to the standard cancellation terms and conditions. 3.5 Any cancellation of additional services booked prior to & after your trip booking, such as pre & post accommodation & transfers, that are cancelled within 14 days of the trip departure incur a 100% cancellation fee. 3.6 These cancellation fees are in addition to any cancellation fees that may be levied by your travel agent. All Cancellation policies valid as at 21st December, 2016 and are subject to change. Final policy will be confirmed at time of booking. 3.7 If flight changes are requested after the deposit has been received, or if flights are cancelled after tickets are issued, revision fees, change fees or Airline cancellation fees will be applicable and may be in addition to the above cancellation charges. 4. IF YOU CHANGE YOUR BOOKING 4.1 If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability. 4.2 If the change is requested 45 days before the original trip departure no fee will be charged. 4.3 A change of booking within 45 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply (as detailed in section 3). However trip deposits can be used as credit to a new trip, see FlexDeposit. 4.4 The new departure price would not be eligible for early payment discounts (EPD) if within 45 days before departure. 4.5 A name change to a different person will be treated as a cancellation. 4.6 A fee will be charged for any alteration to airline arrangements made by Contiki as per clause 3 5. HOLIDAY DETAILS AND CONDITIONS 5.1 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary from place to place. Meals may vary in style 5.2 Clients must be aged between 18 – 35 inclusive but Contiki may, in its absolute discretion, and, in exceptional circumstances, give confirmation of acceptance of a person outside this age limit. 5.3 Contiki must be advised of any medical conditions or physical disability requiring special attention before you book your holiday. If you do not advise us at this stage, we may refuse to accept your booking. We may also refuse you if we feel that the holiday chosen is not suitable without a suitably qualified companion. Contiki will try to help you with your requirements but cannot guarantee to do so, either on our own or our suppliers’ (such as hotels, restaurants and excursions) behalf. Many of our holidays involve getting on and off coaches, walking tours and other physical activities. Some holidays may not be suitable for you if you rely on a wheelchair or have certain other disabilities. Should your disability require you to have special assistance, it is a condition of Contiki accepting your booking that you provide evidence satisfactory to us that an able-bodied person will accompany you and is able to provide any special needs or services that you may require. Contiki will not be responsible for the failure of this person to provide these services. 5.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the holiday. 5.5 There may be times when the Contiki Representative has to make a decision in your best interests or the best interests of their group. You agree to comply with the authority and decisions of the appointed Contiki Representative and the laws of the country in which you are travelling. If you do not so comply or if, in the Contiki Representative’s opinion, you are not compatible with the general enjoyment and well being of other members on the holiday or smooth operation of the holiday itself, we reserve the right to refuse to let you continue with the holiday. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travellers and any Contiki Representative has the right to travel/work in a safe environment. Any threats to their safety, well being or inappropriate behaviour by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your holiday. In either event, you will be responsible for your own repatriation and related costs and have no claims against us. 5.5.1 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a Contiki Trip Manager as soon as it is discovered. 5.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or co-operating organisations shall be liable for any illness, injury or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident. 5.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected holiday before your departure as well as any necessary vaccinations and to comply with all applicable laws. Contiki is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on trip (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense. 5.8 You agree that our Contiki Trip Managers or Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films. 5.9 Should you have a complaint in respect of the holiday, you should inform the Contiki Trip Manager or Contiki Representative during the course of the holiday and if the matter cannot be resolved after the Representative’s best endeavours to do so during the holiday, your complaint should be made in writing to Contiki as soon as is reasonably possible after the holiday but within 28 days thereof so that your complaint can be investigated. Any claims made after the 28 day period will not be considered by Contiki. If you choose to write to Contiki via the Internet, please provide your home address so that we are able to reply to you in writing. 5.10.1 The contract and all matters arising in respect hereof shall be subject to English Law, unless we agree otherwise in writing. 5.10.2 If any provision of this contract is held invalid or unenforcable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforcability of the other provisions shall not be affected. 5.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs. 6. COMPULSORY INSURANCE Travel insurance is compulsory on our trips, and we have some of the best deals on rates. Visit contiki.com/insurance. It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Contiki holiday. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance and we recommend you purchase your insurance at or soon after booking your trip. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the holiday. 7. ILLNESS OR ABSENTEEISM In the event of your withdrawal from a holiday after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip. 8. WHAT’S NOT INCLUDED IN THE HOLIDAY PRICE Airfares to and from your holiday destination, airport taxes, passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Trip Managers, representatives, drivers and local guides, items of a personal nature, excess baggage, ME Time options. 9. WEATHER CONDITIONS Under no circumstances can we be held responsible for snow or weather conditions, nor can any holiday be cancelled or amended by you at any time on the basis of snow or weather conditions. GENERAL 1. CONTRACTING PARTIES 1.1 The Booking Conditions detailed herein contain the entire contract between you and Contiki. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer or director of Contiki. 1.2 Your contract is with us as the trip operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you. 1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international conventions, national and international law, which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol & Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road & the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, ianjury, loss, damage & delay to passengers & luggage. Enrolment in & payment for a trip shall constitute agreement & acceptance by the passenger of the terms & conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company. 1.4 Contiki is not a carrier or hotelier nor does it own aircraft, hotels or coaches. Contiki contracts with many different suppliers throughout the world to ensure that all the components of your holiday are taken care of. Contiki accepts responsibility for the services contracted with these suppliers as they effect your holiday. Where a part of your holiday as specified in this brochure cannot be provided and a reasonable alternative not accepted, Contiki may pay compensation specific to that loss.Please also note that Contiki cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 5.3 under Holiday Details & Conditions). 1.5 Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a holiday from Contiki or as having any other legal relationship with any such purchaser. 1.6 Every effort is made to ensure brochure accuracy at the time of going to print, however Contiki cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. 2. VALIDITY The programmes advertised in this brochure are valid from September 2017 to October 2018. 3. OPERATING COMPANIES The programmes advertised in this brochure are operated by Contiki Holidays (Australia) Pty Ltd and Contiki Holidays (New Zealand) Limited. 4. CONTIKI IS REPRESENTED IN: Australia, Brazil, Brunei, Canada, China, Costa Rica, Germany, Hong Kong, India, Indonesia, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Puerto Rico, Singapore, South Africa, Switzerland, Taiwan, Thailand, United Kingdom and USA. Contiki is a registered trademark of Contiki Tours International Ltd, Guernsey. This brochure was published in December, 2016 and supersedes any other current brochure in the market

Europe Winter

1. YOUR HOLIDAY RESERVATION On receipt of your deposit, subject to availability and at our discretion, Contiki will reserve your place on your selected holiday. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to either you or your travel agent. 2. PRICE GUARANTEE Prices in this brochure are based on costs and exchange rates as at 18th January, 2017. Should these costs change, it may be necessary to make a surcharge on the price of your holiday. If a booking is made and confirmed at a price which is erroneous we may correct our error by notifying you. Unless we agree to honour the erroneous price, you will have the right to cancel within 7 days of notification without penalty. Should the total trip price increase by more than 10% you will have the right to cancel within 7 days of notification without penalty. No surcharge in respect of cost or currency fluctuations will be made once payment of the deposit for your land trip has been received. This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced. 3. IF WE CANCEL OR CHANGE YOUR HOLIDAY 3.1 Contiki reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control. For a coach holiday to operate successfully a minimum number of clients is required. Should the numbers on your holiday fail to reach this minimum Contiki reserves the right to cancel your holiday giving a minimum of 6 weeks notice. 3.2 Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable or better alternative. 3.3 If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Contiki holiday without payment of any transfer fee. 3.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Contiki’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking. 3.5 Contiki is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any trip departure. 4. HOLIDAY DETAILS AND CONDITIONS 4.1 Throughout this brochure reference is made to the standard of accommodation, meal plans, transportation and included extras that make up your Contiki Holiday. 4.2 At the time this brochure went to press (March, 2017) all Contiki’s holidays and included extras as described on the trip pages throughout this brochure were available. 4.3 With respect to our touring program Contiki will do our best, at our discretion, to select accommodation, sightseeing trips and transportation to give you good value for money. 4.4 When winter brochures are released, these prices supersede any winter trip prices in the summer brochure 4.5 Contiki constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Contiki is not responsible for any other travel arrangements affected due to our cancellations. 4.6 We reserve the right to alter or substitute the type, size of vehicle and/or the style of transport mentioned in the brochure, resulting in occasionally having to utilise transport without some of the features promoted including WiFi & power outlets. Please note there are strict laws in Europe governing Driver’s driving hours and this may necessitate utilising public transport in some cities. 4.7 Complimentary WiFi service is available in many Contiki guestrooms and/or the public areas of most properties. In many itineraries there is paid WiFi on-board the coaches. The WiFi on the coaches uses the cellular phone network and as a result the connection will be slower than standard broadband and at times may not be available. In some countries and on some coaches this service will not be available, in particular regional tours in Egypt. 5. LIABILITY 5.1 Your travel agent shall, on the receipt of any monies, hold such monies for you until the booking is confirmed at which time those monies shall be remitted promptly by your travel agent to us. All such monies received by us will be deposited as required by law. 5.2 We will be entitled to keep for each account any interest earned on such monies. 5.3 All monies paid by you to us through your travel agent or otherwise, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fit, in respect of the services to be provided and/or fees payable under your selected holiday. The payment of a deposit or any other monies in respect of your holiday shall be deemed to be an authorisation to disburse thereof as aforesaid. YOUR RESPONSIBILITIES 1. BOOKING YOUR HOLIDAY 1.1 In order to reserve your holiday, a deposit of US$200, per person per trip, or the full amount payable if booking is made within 45 days of departure from your home country, must be submitted to Contiki by you in respect of that holiday. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first instalment of the holiday price by Contiki only once the booking has been confirmed in writing by Contiki or your travel agent. 1.2 Deposit and final payment will be converted to the local currency at point of booking. Conversion is based on the prevailing exchange rate at time of full/balance payment. Please check with your Travel Agent at time of payment. 1.3 Your land reservation will be confirmed on receipt of a non refundable deposit of US$200 per person per trip, which must be within 7 days of booking or the reservation will automatically be cancelled. 1.4 Any special meal requirements will be made on a request basis only. Contiki cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled. 2. PAYING THE BALANCE 2.1 The balance of the holiday price must be paid no later than 45 days before the scheduled holiday departure date from your home country which shall be by the due date stated on the confirmation issued to you by Contiki. 2.2 If payment isn’t made by the due date, Contiki may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by Contiki. 2.3 Tickets and other documents won’t be forwarded until full payment has been received by us. 2.4 In the case of Late Bookings made within 45 days of your departure from your home country, the full cost of the holiday will be payable immediately on booking and we reserve the right to provide all travel documents at the holiday departure point. 2.5 Contiki reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods. 3. IF YOU CANCEL 3.1 Freedom Guarantee/FlexDeposit : We know that travel plans can change. If you need to cancel for any reason, your deposit will remain secure until you’re ready to use it. Or if you can’t go, your deposit value is also transferable, so you can gift your deposit at no extra cost. The value of the original deposit can be used as credit towards booking a new trip. The original deposit refers to the trip deposit only and excludes any additional deposits such as Inca Trail, or fl ights. Any discounts already refunded are not applicable. The FlexDeposit will be applied as a discount on the fi nal payment of your new trip. The amount allowed to be redeemed is equal to the original deposit amount paid. In the case of multiple deposits due to back to back trips, only one deposit amount can be credited per trip, they cannot be combined. However multiple trips can be booked using multiple FlexDeposits. Valid on all Contiki trips 7 days or longer. Credit is valid until the client turns 36. i.e fi tting within Contiki’s age limit as per Contiki’s booking conditions. After turning 36 years of age, the FlexDeposit can be used with one of our sister brands, get inspired here www.ttc.com/brands/. Credit can also be gifted to family or friends. To gift to family or friend the customer must email confi rmation to Contiki stating the nominated name. Gifting only valid within 5 calendar years of the original booking. (eg cancelled in 2014, valid on trips up to end of 2019). FlexDeposit is not valid on existing bookings. FlexDeposit has no cash value and is non-refundable. FlexDeposit is not combinable with Early Payment Discounts or Last Minute Deals within 120 days of original travel date. 3.2 Your deposit is non-refundable upon cancellation by you. 3.3 Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the holiday price and is calculated as follows: PERIOD OF NOTICE CANCELLATION FEE More than 45 days notice: ………………………………Deposit is forfeited 45-22 days ………………………………………………………..25% of trip fare 21-8 days: …………………………………………………………30% of trip fare 7-1 days: …………………………………………………………..50% of trip fare Day of departure: ……………………………………………..100% of trip fare Where the percentage cancellation fee is less than the trip deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company. Extra night accomodations that are cancelled within 14 days of booked date will incur a 100% cancellation fee, outside 14 days the following fees will be charged: 45-22 days ………………………………………………………………………..25% 21-15 days ………………………………………………………………………..30% All cancellation policies valid as at 17th February, 2017 and are subject to change. Final policy will be confirmed at time of booking. 3.4 In the event that you should not be granted a visa, we have devised this unique scheme to protect you against the necessary cancellation fees detailed above. For trips costing up to US$1,000 – waiver fee US$79 per person. For trips costing over US$1,000 – waiver fee US$89 per person. Waiver fees are payable at the time of booking and are non-refundable. They do not apply to cancellations due to changes of mind or for medical reasons. To protect yourself against these and other eventualities, you should ask your Travel Agent about a suitable insurance policy. N.B. This scheme is applicable only in the event that you provide documentary proof of having a visa application refused. To be eligible for the purchase of the visa waiver insurance, clients are encouraged to do so as early as possible when they make their trip booking. If we do not hear from you or your travel agent 30 days before the trip, we will assume that your visa application has not been approved and we will have to cancel your reservation. However, you can always re-book your trip (subject to availability) should your visa approval come inside 30 days. Bookings made within 30 days without the necessary visa approvals are not eligible for this visa waiver insurance and will be subject to the standard cancellation terms and conditions. 3.5 Any cancellation of additional services booked prior to & after your trip booking, such as pre & post accommodation & transfers, that are cancelled within 14 days of the trip departure incur a 100% cancellation fee. 3.6 These cancellation fees are in addition to any cancellation fees that may be levied by your travel agent. All Cancellation policies valid as at 17th February, 2017 and are subject to change. Final policy will be confirmed at time of booking. 3.7 If flight changes are requested after the deposit has been received, or if flights are cancelled after tickets are issued, revision fees, change fees or Airline cancellation fees will be applicable and may be in addition to the above cancellation charges. 4. IF YOU CHANGE YOUR BOOKING 4.1 If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability. 4.2 If the change is requested 45 days before the original trip departure no fee will be charged. 4.3 A change of booking within 45 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply (as detailed in section 3). However trip deposits can be used as credit to a new trip, see FlexDeposit. 4.4 The new departure price would not be eligible for early payment discounts (EPD) if within 45 days before departure. 4.5 A name change to a different person will be treated as a cancellation. 4.6 A fee will be charged for any alteration to airline arrangements made by Contiki as per clause 3 5. HOLIDAY DETAILS AND CONDITIONS 5.1 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary from place to place. Meals may vary in style 5.2 Clients must be aged between 18 &35 inclusive to travel on Contiki trips. 5.3 Contiki must be advised of any medical conditions or physical disability requiring special attention before you book your holiday. If you do not advise us at this stage, we may refuse to accept your booking. We may also refuse you if we feel that the holiday chosen is not suitable without a suitably qualified companion. Contiki will try to help you with your requirements but cannot guarantee to do so, either on our own or our suppliers’ (such as hotels, restaurants and excursions) behalf. Many of our holidays involve getting on and off coaches, walking tours and other physical activities. Some holidays may not be suitable for you if you rely on a wheelchair or have certain other disabilities. Should your disability require you to have special assistance, it is a condition of Contiki accepting your booking that you provide evidence satisfactory to us that an able-bodied person will accompany you and is able to provide any special needs or services that you may require. Contiki will not be responsible for the failure of this person to provide these services. 5.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the holiday. 5.5 There may be times when the Contiki Representative has to make a decision in your best interests or the best interests of their group. You agree to comply with the authority and decisions of the appointed Contiki Representative and the laws of the country in which you are travelling. If you do not so comply or if, in the Contiki Representative’s opinion, you are not compatible with the general enjoyment and well being of other members on the holiday or smooth operation of the holiday itself, we reserve the right to refuse to let you continue with the holiday. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travellers and any Contiki Representative has the right to travel/work in a safe environment. Any threats to their safety, well being or inappropriate behaviour by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your holiday. In either event, you will be responsible for your own repatriation and related costs and have no claims against us. 5.5.1 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a Contiki Trip Manager as soon as it is discovered. 5.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or co-operating organisations shall be liable for any illness, injury or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident. 5.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected holiday before your departure as well as any necessary vaccinations and to comply with all applicable laws. Contiki is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on trip (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense. 5.8 You agree that our Contiki Trip Managers or Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films. 5.9 Should you have a complaint in respect of the holiday, you should inform the Contiki Trip Manager or Contiki Representative during the course of the holiday and if the matter cannot be resolved after the Representative’s best endeavours to do so during the holiday, your complaint should be made in writing to Contiki as soon as is reasonably possible after the holiday but within 28 days thereof so that your complaint can be investigated. Any claims made after the 28 day period will not be considered by Contiki. If you choose to write to Contiki via the Internet, please provide your home address so that we are able to reply to you in writing. 5.10.1 The contract and all matters arising in respect hereof shall be subject to English Law, unless we agree otherwise in writing. 5.10.2 If any provision of this contract is held invalid or unenforcable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforcability of the other provisions shall not be affected. 5.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs. 6. COMPULSORY INSURANCE Travel insurance is compulsory on our trips, and we have some of the best deals on rates. Visit contiki.com/insurance. It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Contiki holiday. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance and we recommend you purchase your insurance at or soon after booking your trip. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the holiday. 7. ILLNESS OR ABSENTEEISM In the event of your withdrawal from a holiday after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip. 8. WHAT’S NOT INCLUDED IN THE HOLIDAY PRICE Airfares to and from your holiday destination, airport taxes, passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Trip Managers, representatives, drivers and local guides, items of a personal nature, excess baggage, ME Time options. 9. WEATHER CONDITIONS Under no circumstances can we be held responsible for snow or weather conditions, nor can any holiday be cancelled or amended by you at any time on the basis of snow or weather conditions. GENERAL 1. CONTRACTING PARTIES 1.1 The Booking Conditions detailed herein contain the entire contract between you and Contiki. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer or director of Contiki. 1.2 Your contract is with us as the trip operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you. 1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international conventions, national and international law, which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol & Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road & the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, ianjury, loss, damage & delay to passengers & luggage. Enrolment in & payment for a trip shall constitute agreement & acceptance by the passenger of the terms & conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company. 1.4 Contiki is not a carrier or hotelier nor does it own aircraft, hotels or coaches. Contiki contracts with many different suppliers throughout the world to ensure that all the components of your holiday are taken care of. Contiki accepts responsibility for the services contracted with these suppliers as they effect your holiday. Where a part of your holiday as specified in this brochure cannot be provided and a reasonable alternative not accepted, Contiki may pay compensation specific to that loss.Please also note that Contiki cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 5.3 under Holiday Details & Conditions). 1.5 Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a holiday from Contiki or as having any other legal relationship with any such purchaser. 1.6 Every effort is made to ensure brochure accuracy at the time of going to print, however Contiki cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. 2. VALIDITY The programmes advertised in this brochure are valid from October 2017 to March 2018. 3. OPERATING COMPANIES Contiki Holidays Ltd, Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH, with the exception of the Great Britain & Ireland trips described on p.37, the 3 & 5 day London Explorer packages, Hogmanay & St. Patrick’s Day trips described on p.52-53 all of which are operated by Contiki Travel (UK) Ltd. 4. CONTIKI IS REPRESENTED IN: Australia, Brazil, Brunei, Canada, China, Costa Rica, Germany, Hong Kong, India, Indonesia, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Puerto Rico, Singapore, South Africa, Switzerland, Taiwan, Thailand, United Kingdom and USA. Contiki is a registered trademark of Contiki Tours International Ltd, Guernsey. This brochure was published in March, 2017 and supersedes any other current brochure in the market.